ScootsUSA's manufacturers offer a 12 month limited warranty on all Gas Motor Scooters. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user, shipping or by any other event.
This warranty guarantees our vehicles from manufacture defects within the advertised warranty period from the date you receive your vehicle. Factory warranty periods may vary from vehicle to vehicle. Please see your vehicle description for detailed factory warranty periods. ScootsUSA or its representative, will service your vehicle under warranty at no additional costs. Buyers are responsible to ship or tow in your vehicle to our facility for any warranty service(s). Any outside repair labor charges, down time, towing or shipping charges are not covered under warranty.
The following are warranty limitations and exclusions:
Standard wear and tear: plastic parts & components (color coordinated housings, etc.)batteries, brakes, brakes handles, seats, lights, belts and tires.
Extreme riding, racing or competition
Loss of time without motorcycle
Vandalism, fire or theft
Crash or accident
Unauthorized outside repair
Improper maintenance and/or lack of maintenance according to service manual.
All scheduled maintenance must be documented by a certified technician.
Defective warranty part(s) are required to be returned to exchange for new replacement part(s). New replacement part(s) under warranty will be shipped to buyer at no additional costs. Returning your defective part(s) will ensure we send you the correct part(s) and assist us in monitoring and correcting potential manufacture defects.
For your safety and the safety of your family, any necessary assembly or maintenance must be performed by a certified technician in order for warranty to be valid. There may be unforeseen issues that require the expertise and knowledge of a trained professional. These issues include, but not limited to: electrical connections that have become disconnected in shipping, vacuum or fuel hose(s) dislodged in shipping and Loose nuts and bolts in need of tightening. While these issues are normally very simple to correct, most being a simple re-connection, they can be a nuisance and very difficult to troubleshoot without the proper knowledge.
Our first concern at ScootsUSA is your safety and satisfaction. These vehicles will be driven at high speeds and by children in some cases. These concerns are better preserved by having your vehicle properly assembled and inspected prior to use.
Damage that occurs during shipping and handling is not covered under our warranty.
Please contact us to help you process a claim directly with the carrier. If you are
not sure if your product was damaged through shipping, please contact us ASAP.
Often the manufacturer will cover damage to the body parts if it is damaged during
shipping reported within 2 days of receiving the scooter. If you have
a problem, just check with us to see if it is covered by contacting us right
away by phone or e-mail.
ScootsUSA is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while riding ScootsUSA scooters. Please try to make a habit of inspecting your motor scooter before each ride to assure tightened bolts, nuts, screws and check other safety items such as tire pressure, cables, brakes , etc.
LIMITED WARRANTY COVERS THE FOLLOWING PARTS:
ENGINE: Engine long block assembly, including all internal lubricated parts, i.e. rings, pistons, pins, crankshaft and, main bearings, the connecting rods, and rod bearings, camshaft bearings, timing chain gears, rocker arms, valve springs, valve guides, valve seats, valve push rods, valve lifters, and oil pump. Additionally, the engine head (s), engine block and cylinder barrels will be covered if they are solely as a result of the mechanical failure of one or more of the internal lubricated components specified above. The Cooling system must be in good working order including cooling fans. Accessory items, including but not limited to electrical components of all types (distributor, alternator and all sensors and electrical control devices), fuel systems, gaskets, seals, filters, mounts linkage and fluids are not covered by this agreement.
TRANSFER CASE: All internal lubricated parts contained within the transfer case. The transfer case itself will be covered if damage solely as a result of the mechanical failure of one or more of the internal lubricated components contained within the transfer case. Accessory items, including but not limited to, U-joints, electrical components, linkage, seals, gaskets, mounts or fluids are not covered by this Agreement.
DIFFERENTIAL: All internal lubricated parts contained within the drive axle housing case. The drive axle housing itself if damaged solely as a result of the mechanical failure of one or more or the internal lubricated components contained the drive axle housing. Accessory items, including but not limited to, backing plates, all brake system components, cables, controls, linkage, vents, pumps, U-joints, electrical controls, mounts, seals, gaskets, and fluids are not covered by this Agreement.
TRANSMISSION : All internal lubricated parts contained within the transmission case. The transmission case itself if damaged solely as a result of mechanical failure of one or more of the internal lubricated components contained within the transmission case. The Complete hydraulic system must be flushed including integral transfer case, oil cooler, lines, and new filter(s) installed Accessory items, including but not limited to, modulators, governors, electrical controls, linkage, mounts, seals, gaskets, and fluids are not covered by this Agreement.
COVERAGE AND LIMITATIONS:
IMPORTANT: We strongly recommend you have a professional mechanic (any small engine repair shop, motorcycle shop, or local auto repair shop) assemble your new scooter and do the prep work to assure your scooter is in good working condition or your warranty is limited to 45 days only. You will need to provide proof of this when filing a warranty claim, so please keep your receipts. You must also have a professional mechanic work on your scooter to file a claim on the warranty.
Subject to the limitations stated in this agreement, the manufacturer agrees (at its election) to replace a covered component if the covered component fails as a result of one or more of the internal lubricated parts within the component stated warranty period from the date of purchase, while the component is being used under the conditions and in the manner specified by its original manufacturer.
REPAIRED COMPONENTS: If the components are repaired under the terms of this Agreement they will be repaired or with components parts of like kind and quality.
LABOR TO REPAIR OR REPLACE PARTS: ScootsUSA does not
pay for labor for the removal and replacement of such component (s) or part(s). In some cases the manufacturer may reimburse all or a portion of the labor depending on the make and model. In NO CASE will any labor reimbursed without prior written approval by the manufacturer.
This warranty does not include labor, wearable
parts (battery, fan and fan cover, muffler, tires & inner tube, rims & wheels, brakes, light bulbs, speedometer cables, throttle cables, brake cables, drive belts, plastic parts included but not limited to fenders, covers, and other such plastic covers) or damaged parts from accidents, abuse, or shipping. If you have a part
that needs replacing, please contact us and we will send the part, usually within
5 days, or let you know the lead time for the part. In some extremely rare cases, the
parts may have to be shipped from overseas and may take up to 8 weeks for delivery.
All warranted parts must first be sent to our Parts Department, at the owners expense, for inspection and testing for defects. Until the parts are sent to us, replacement parts will not be sent under warranty.
Items and conditions that are specifically excluded from this warranty program are:
Damage caused by accidents, misuse, negligence or improper vehicle operation. Any modifications or alteration of any standard specifications or equipment. Damage caused by failure to perform factory recommended service maintenance. Damage which occurs as a result of improper storage. Damage caused by the use of improper fuel or lubricants.
THIS AGREEMENT AND LIMITED WARRANTY IS VOID IF:
1. SCOOTSUSA IS NOT PROVIDED
A REASONABLE OPPORTUNITY FOR INSPECTION OF A COVERED COMPONENT PRIOR TO REMOVAL,
REPAIR OR REPLACEMENT OF ANY COVERED COMPONENT.
2. THE CUSTOMER DOES NOT USE A PROFESSIONAL MECHANIC (SMALL ENGINE REPAIR SHOP, MOTORCYCLE SHOP, OR AUTO REPAIR SHOP) TO ASSEMBLE AND PREP THE SCOOTER PRIOR TO OPERATION. PROOF OF THIS WILL BE REQUIRED (WITH A VERIFIABLE RECEIPT) BEFORE PARTS WILL BE REPLACED. THERE WILL BE A 45-DAY LIMITED WARRANTY TO ANYONE ASSEMBLING THEIR OWN SCOOTER.
3. THE COMPONENTS ARE NOT INSTALLED BY A CERTIFIED LICENSED REPAIR FACILITY WITHIN 90 DAYS OF THE DATE OF PURCHASE.
4. THE DAMAGE TO THE COMPONENT IS CAUSED BY A NON-COVERED COMPONENT OR PART OR BY ANY PART OR COMPONENT NOT PURCHASED FROM SCOOTSUSA OR DIRECTLY FROM THE MANUFACTURER.
5. THE CUSTOMER FAILS TO FOLLOW THE MINIMUM MAINTENANCE AND BREAK-IN REQUIREMENTS SUGGESTED BY THE MANUFACTURER, AND/OR FAILS TO PROVIDE PROPER SERVICE DOCUMENTS.
Limited Warranty Transferability
WARNING! PLEASE NOTE: Purchaser understands the nature of motor scooter riding and related activitiesinvolve the risk and danger of serious bodily injury including, but not limited to, disability, paralysis, dismemberment and death. These inherent risks and dangers may be caused by purchaser's own actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place and or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to purchaser, not readily foreseeable. Purchaser agrees to fully accept and assume full responsibility for all such risks, losses, costs, and damages incurred as a result of Purchasers participation in scooter riding activity. Purchaser agrees to hold ScootsUSA (and its' related companies) harmless in any action with respect to liability foruseor operation of motor scooters or mopeds purchased from ScootsUSA. If Purchaser is not familiar with the nature of motor scooter or moped riding, purchaser should seek professional training before operating a scooter.
Your Scooter or Moped is designed for operation on paved surfaces. They are not intended for off-road operation unless that fact is specifically stated in writing at the time of sale.
This states all warranties applicable to your Scooter or Moped. ScootsUSA gives no other warranties, either expressed or implied, including fitness for any use intended other than as stated in the enclosed documents. All of buyers remedies are limited to those stated in the enclosed documents. Use of the Scooter or Moped in any manner other than as stated in ScootsUSAs enclosed documents voids any warranty by ScootsUSA. Oral representations by any sales representative as to the performance, safety or use of the Scooter or Moped are not warranties and are not representations authorized by the company if they are inconsistent with the writing in the enclosed material.All disputes and claims for economic or physical damages are governed by the laws of the Commonwealth of Virginia. All law suits and legal actions must be brought in either Fairfax County, Virginia or in the United States District Court for the Eastern District of Virginia, Alexandria Division.